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Sudden price increases usually signal the end of a promotional period, which can be written into a contract. If you go back over past bills, you'll most likely see a warning of it somewhere on the bill. Have you lined up an old and new bill, and gone through them line by line to see where the increase comes in? That should show you what happened.
Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.