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Bill way over $300 and I pay on time every month

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Bill way over $300 and I pay on time every month

My package was changed in June 2017 and I think is where this problem lies. I have 2 boxes of equipment you sent I have never used in the trunk of my car that will be returned ASAP. I'm not going to be punished for paying my bills on time. It's Christmas yet I cant rent a movie cause you think I don't pay my bills. I have all bank statements that prove this. Please don't lose another customer to Direct TV.
Official Employee

Re: Bill way over $300 and I pay on time every month

Hello Montyvan. I can assist with reviewing the balance of your account and also reviewing the equipment listed on your account. Please send me a private message and include your full name, service address, and account number so I can access your account.