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Bill sent to Collections

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Bill sent to Collections

Thank you for taking your time to read this, I truly appreciate it. 


Back in December 2015, I arranged to have internet set up at an apartment I was going to rent with my friend. Days before we're suppose to move in she pulls out and I can't afford the place myself so we don't move in. The apartment manager mailed back the modem to Comcast and that was that. A month or so later I received a bill for $59.01. Nobody from Comcast ever came to connect anything because there was no room to connect to, so services were never used or set up but I was being charged for it. 


Fast forward to the current date and my bill has been sent to collections and dropped my credit score by 50 points. My question is what are my best options moving forward, credit score wise? I received a discounted bill from the collection agency but I want to know my options before moving forward. 


Thank you for your help. 

Official Employee

Re: Bill sent to Collections

Hello kobrawithak. Thank you for joining the Xfinity Forums and creating your first post! We're glad you're here.


I can assist with reviewing the charges on your account and the possibility of submitting a collections bill dispute request. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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