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Bill keeps increasing every month

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Bill keeps increasing every month

Recently my bill has gone from around $85 up to $90 then the following month up to $115. Now this month it looks like it might be $145. All without adding services.  I called customer service and they said my promotional period had ended so i talked to them about lowering my bill. I was told there was a plan they could sign me up for but i would lose a "few" channels like espn and mtv. I told them that was fine and they downgraded my service. Turns out it is way more then a few channels and most of the channels i actually watch on a regular basis. Is there any way to get my old service back at my origonal rate. Seems the new customer deals are way better then the current customer deal i am getting. I guess it doesnt pay to be a loyal customer anymore.

Official Employee

Re: Bill keeps increasing every month

I apologize for the delay. I have reviewed your case and sent your a PM to discuss your account.

New Poster

Re: Bill keeps increasing every month

My bill increased as well.  It went from $99.99 to $119.99.   If you are a current customer the deals offered to you are ALWAYS more expensive. 

$10 voice remote rental fee -- Really I have to rent the remote. WTH

$10 ANY ROOM DVR fee -- I only have ONE TV and do not need any room DVR  

$7 broadcast TV fee. -- a BS fee that comcast passes on to their customers

$5 regional sports fee -- another BS fee that comcast passes on to their customers

$9.95 for HD technology fee -- another BS fee 

All the fees and taxes on my bill come to an additional $49.24 a month


If you really want to bust brain cells, compare the LATINO packages to the non LATINO packages.  For example - 

the  X1 starter double play  package: 

Latino 200+ channels and 100 mbps internet download speeds: $84.99 a month + fees (49.24) = $134.33

Non Latino 140+ channels and 100 mbps internet download speeds:   $94.99 a month + fees (49.24) = $144.23

Non Latino 220+ channels and 100 mbps internet download speeds: $114.99 a month + fees (49.27) = $164.26



Official Employee

Re: Bill keeps increasing every month

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.