Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Sudden jumps in fees are usually at the end of a promotional period. If you go back over past bills, you'll most likely see a warning of it somewhere on the bill. You can line up the new bill with an old one and go through it line by line to find out where the increased cost came in.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and full service address. You can private message me by clicking my name and clicking private message.