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Bill has more than doubled

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Bill has more than doubled

I originally signed up as a new customer and got a good rate for internet only, there was an issue with the apartment number being incorrect when it came to the installation day and they said they wouldnt install until i corrected this even tho i had done so on the phone with them so i had to go to the service center to change it in person. Thought the issue was resolved until 2 months later when my service got disconnected as the apartment number had actually never been changed. I have to go to the service center again for them to set up a different account to correct the issue. Finally get internet again and has been fine since mostly now my bill has changed from 39 a month to 85 a month and im told this is because im on a promotion. So actually after all of the trouble i went through just to get internet in my aparment what i believed was the rate was actually only valid for 12 months. Not as i belived and was told was conpensation for all the trouble. Is there any way of getting this down or am i best just to cancel?
Official Employee

Re: Bill has more than doubled


Hi Raw6288, I can look into some promotions for internet only for you. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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