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Bill full amount, but several days of no service!

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Bill full amount, but several days of no service!

Why is it that I find myself paying the full amount of my Xfinity bill when I had service (completely out and/or partially out) interrupted which was admittedly Comcast’s fault??? Is there no customer concession or prorated billing for all the failed services provided the past few months??
Official Employee

Re: Bill full amount, but several days of no service!

Hi, Michaeldawson8 - I received your private message, please don't send private messages to moderators without a request. It's a violation of our Forums Policy and Guidelines and it also considered as "skipping the line". 


If you have issues with the service interruptions you can reach us after your services got restored and we will review your concerns. If you currently have any issues with the services, please send me your phone number or an account number in a private message. Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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