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Bill and Contract Missing After Move

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Bill and Contract Missing After Move

Hi - I moved and transferred my service.  I received an email that my plan as a term agreement, that the agreement would be available under "My Account," and that there was a 30-day period in which I could cancel the agreement.  When I tried to access the term agreement, it was not available.  Also, all of my historical bills had disappeared.  I chatted with two Comcast agents, both of whom were unable to assist me.  How can I review the agreement and have the opportunity to utilize the 30-day period if the agreement it is not accessible to me?  Please help me access the term agreement and my historical bills.  I received no notice from Comcast that my e-bills would disappear.

New Poster

New Account Created Without Permission

Apparently someone--Comcast??--created a new account for me, without my authorization.  Now Comcast claims they cannot provide me with access to information that is associated with this "old" account.  So basically, I cannot review the document for a new minimum term agreement that I allegedly authorized and have 30 days to accept or deny.  This is ridiculous.  Can anyone help?  I keep getting the runaround from Comcast.

Expert

Re: New Account Created Without Permission


@customer33 wrote:

Apparently someone--Comcast??--created a new account for me, without my authorization.  Now Comcast claims they cannot provide me with access to information that is associated with this "old" account.  So basically, I cannot review the document for a new minimum term agreement that I allegedly authorized and have 30 days to accept or deny.  This is ridiculous.  Can anyone help?  I keep getting the runaround from Comcast.


It's not under the new account? 


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New Poster

Re: New Account Created Without Permission

No, it is not.  That's what's truly amazing.  A representative told me they would email it to me a few hours ago, and I have yet to receive it.

Official Employee

Re: New Account Created Without Permission

Hello customer33. I can assist in helping you reviewed your account and term agreement. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!