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Bill Sky Rocketed and Can't Manage Plan

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Bill Sky Rocketed and Can't Manage Plan

My bill increased by $45 in two months and I just spend 2 hours talking to some guy in the Phillipines. He was no help at all.  I've always been able to get a new package after calling but not this time. Now your site tells me I can't manage my plan on line. Can one of you Comcast guys help? 

 

I've been a customer since the 80's and Google is laying fiber in Nashville and getting closer and closer to my house. They're getting my business when they get here.

Expert

Re: Bill Sky Rocketed and Can't Manage Plan

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Bill Sky Rocketed and Can't Manage Plan

 

Hello madeintenn, I can assist you with lowering your rate. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: Bill Sky Rocketed and Can't Manage Plan

 

madeintenn, it was a pleasure working with you and I am glad that we were able to get you in a new package that better fits your needs. Have a good day. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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