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Bill Increase and not able to view new offers online

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Bill Increase and not able to view new offers online

So my bill has steadily been increasing, so I try and do some research and see what new offers are available online, when on my account and I go check the offers it says I need to call the customer reps. Does anyone else have this problem? I'm sure Comcast does not want their current loyal customers to see new deals which is forcing us to call them. Then we only have the option of the deals the reps give us instead of being able to make our own selections. Is this just happening on my account or is this like this for everyone? I feel like there are a lot better deals out there then what I am being offered when I call the customer service reps. They also informed me they have no clue why I wouldn't be able to see any deals online and they would give me the best option. Which is incorrect, they are forcing me to stay in a plan that is over $200 for triple play package. I think it may be time to go to another servicer. 

Official Employee

Re: Bill Increase and not able to view new offers online

Hi Alisha2017, 

 

Thanks for reaching out. Being able to make changes online is a known issue that we are aware of and are in the process of repairing. In the meantime, I can help review and discuss the offers that are available to you. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.