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I recently ordered Xfinity wifi and keep getting called by 1-800-266-2278 about collecting a $50 fee to send my new self install router/modem. The man on message says he has shut off my neighbors wifi and needs $50 from me to send self-install modem/router. I called Xfinity, and they don't charge $50, and haven't for years. Beware this scam!!
Hello maura_masters, the information that (JLDOOBLY) shared is correct. That is a Comcast phone number, but you're right we do not charge for shipping these self install kits out to you. If you would like a new modem shipped please reach back out to me here, or you can go into any local Comcast service center and pick one up there free.