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Being billed for modem that I bought

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Being billed for modem that I bought

I previously rented a modem and decided to buy my own modem. I returned the modem however I am still being charged for a rented modem. Now, the modem I bought is registered as being Comcast property. It is not fair that I have to prove and give a receipt on the modem that I bought over a year ago as I no longer have a copy of that receipt. I hope this gets more visibility so it doesnt happen to anyone again.

 

I see that other people had similar issues and was resolved. How did everyone get it fixed? 

Official Employee

Re: Being billed for modem that I bought

Hi AY100, I can assist in reviewing the ownership of the modem on your account, and forward to the appropriate team.  To get started please send me a private message with your account information (Name on account, address on account and account number).

 

Thank you