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Being Billed & Paying for Returned Equipment

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Being Billed & Paying for Returned Equipment

We are being billed and paying for a modem and TV box that were returned. Unfortunately, we do not have any proof of the return of the equipment and did not notice the charges on our bill until recently. This is equipment that was returned a while back. We simply would like for the charges to be removed from our bill. 

Expert

Re: Being Billed & Paying for Returned Equipment

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Being Billed & Paying for Returned Equipment

 

rjggp, let's get those charges removed. Please send me a private message with your full name, address and phone number for help. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Being Billed & Paying for Returned Equipment

rjggp, glad we were able to get this resolved! Post again if you need anything else. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!