Community Forum

Bait and Switch: Need new options. I was blocked from speaking with Retention/Loyalty

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Bait and Switch: Need new options. I was blocked from speaking with Retention/Loyalty

Hello,

 

It looks like my promotional plan ended and my triple play premier jumped up to over $80 more a month.  I called to ask for the Loyalty/Retention dept and I was told I could not speak with them until my 3 day past due was resolved.  They reassured me after that was taken care of, they would find me a new promotional package.  So I paid the 3 day past due payment which was the new price ($80 more), charged a $5.99 convenience fee for using a debit card I have on file, and then was immediately told there are no new promotional packages.  

 

With that said, has anyone left Comcast and found a better alternative?  I am in South Florida and it seems Comcast will not let me speak with retention so I have no choice but to leave.

 

 I am quite surprised with the bait and switch tactic used on a long time customer.  Comcast should be ashamed.

 

Thanks in advance.

 

Official Employee

Re: Bait and Switch: Need new options. I was blocked from speaking with Retention/Loyalty

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.