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Autopay not successful

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Regular Visitor

Autopay not successful

Hi, I have tried enrolling autopay for 2 months but so far, it has not been successful. 

I received an email with the message "Your payment didn't go through" in January and February. This is weird as I am using the exact same credit card for my other autopay and it works well. I also used this credit card to pay manually last month and it worked.


As I have paid a $100 deposit when I first signed up, can you apply the deposit to my account instead so that I need to have to manually pay for the next few months? Thank you.




Roger Koh

Regular Visitor

Re: Autopay not successful

Can any Comcast personnel assist me on this? Thank you!

Official Employee

Re: Autopay not successful

Hi rogerkoh, 


Sorry for the delayed reply. I've replied to your private message. In the future, please refrain from reaching out directly through private message to ensure each customer is helped on a first come first serve order. Chat with you soon. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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