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Autopay and ecobill both enables, no $5 discount?

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Autopay and ecobill both enables, no $5 discount?

I have had both since December 30th, I still have yet to receive the discount on my bill. The 45 days has long since passed. I was told by an Xfinity rep. if you pay your bill before it’s due (even if autopay was set up anyways) the discount will not kick in. I was under the impression when signing up for the plan that setting up both would result in a discount.
Official Employee

Re: Autopay and ecobill both enables, no $5 discount?


Mlsack, I can confirm your ecobillng and autopay enrollment and look into the discount concerns you have. Please send me a private message with your full name, address, and phone number for help. 


I am an Official Comcast Employee.
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