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Auto Pay and EcoBill Discount?

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Regular Visitor

Auto Pay and EcoBill Discount?

So I saw a while ago that my 10$ AutoPay and EcoBill discount had disappeared from my bill. I contacted CS through chat. Was told that they were gonna fix it and give me a 10$ credit for last month.

 

I check today and see the 10$ credit but still no discount. I contact CS through chat again and am told it's gonna be fixed but that it's a 5$ discount?

Can somebody tell me what's the real amount for the discount? I could have sworn it was 10$.

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Regular Visitor

Re: Auto Pay and EcoBill Discount?

So every page I see about this discount states it's 10$.

Why did the CSR tell me it was 5$?

Official Employee

Re: Auto Pay and EcoBill Discount?

Hi, GilbertR - Apologies for the delayed response. I reviewed your account. You had a promotional price for your package that required an EcoBill and AutoPay enrollment. The $5 EcoBill discount is different from the promotional price you had. Some packages are eligible to receive a $5 EcoBill discount and some are not. If you would like to get more details about your account, please send me a private message with your name, address, and a phone number associated with your account.  Thank you!