Xfinity plant
Community Forum
Xfinity globe

Auto Pay and EcoBill Discount?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Auto Pay and EcoBill Discount?

So I saw a while ago that my 10$ AutoPay and EcoBill discount had disappeared from my bill. I contacted CS through chat. Was told that they were gonna fix it and give me a 10$ credit for last month.


I check today and see the 10$ credit but still no discount. I contact CS through chat again and am told it's gonna be fixed but that it's a 5$ discount?

Can somebody tell me what's the real amount for the discount? I could have sworn it was 10$.

Regular Visitor

Re: Auto Pay and EcoBill Discount?

So every page I see about this discount states it's 10$.

Why did the CSR tell me it was 5$?

Official Employee

Re: Auto Pay and EcoBill Discount?

Hi, GilbertR - Apologies for the delayed response. I reviewed your account. You had a promotional price for your package that required an EcoBill and AutoPay enrollment. The $5 EcoBill discount is different from the promotional price you had. Some packages are eligible to receive a $5 EcoBill discount and some are not. If you would like to get more details about your account, please send me a private message with your name, address, and a phone number associated with your account.  Thank you!