Community Forum

Attn: Account Retention Rep

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Attn: Account Retention Rep

I would like to negotiate a new bundle without having to navigate your phone system. Please advise if we can do this via chat.  Thank you.

Official Employee

Re: Attn: Account Retention Rep


IRFHX, yes we can get you into a new package via the forums. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!