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I've asked a Comcast corporate employee to help you. You should expect a reply in this thread.
Hello sxf, I am more than happy to help you get this taken care of. I am going to need to do some digging into your account on my end, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can get started.