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Apartment unit# not serviceable but everyone else on the same floor is?

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Apartment unit# not serviceable but everyone else on the same floor is?

Hello Hello~ My sister lives in an apartment building in Philadelphia, PA 19107, and I have checked multiple times on the website to try to find her unit#. I was unable to locate her unit# (it just keeps showing the option, is it #7XX or #7XX), so I decided to check their neighbors unit#, and found out the next door neighbor currently has Xfinity Internet, while the other neighbor has the option to get an offer. Is it possible a representitive can help me help my sister get service for her apartment unit#? Let me know if you need more specific info~ Thank you in advance any help would be much appreciated!! 

Valued Contributor

Re: Apartment unit# not serviceable but everyone else on the same floor is?

It sounds like there is a block on that Unit, most likely for the previous customer(s) getting service shut off for non-pay. You will have to go to a service center with lease/ID to establish service.
Expert

Re: Apartment unit# not serviceable but everyone else on the same floor is?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Apartment unit# not serviceable but everyone else on the same floor is?

Hello DarkKingSora. I can assist with reviewing the status of serviceability at your sisters address. Please send me a private message and include your full name, her full name, and her home address, so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!