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Any option to keep promotional rate?

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Frequent Visitor

Any option to keep promotional rate?

Dear comcast support,

 

I would like to know if it's possible to keep my promotional rate? I anticipate my bill to raise by about $30 in a few days and this is above what I'm ready to pay granted I only need internet access and that's it. is there any chance to review my account and see if my rate could be left intact?

 

Thanks in advance.

Official Employee

Re: Any option to keep promotional rate?

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

Frequent Visitor

Re: Any option to keep promotional rate?

Dear Shane,

 

Thank you for your reply. unfortunately private messages don't work for me and i tried different browsers. not sure if it's a glitch on my end or on the website. is there any chance I can send you requested info via email?

 

Thanks.

Official Employee

Re: Any option to keep promotional rate?

Hi kinet3k. I can assist with a review of the promotional offers available to your account. I have sent you a private message that should be able to respond to. I'll be waiting for your response. Thanks. 

Frequent Visitor

Re: Any option to keep promotional rate?

Thanks Shane, worked that way indeed. See your mailbox for details.