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All I wanted to do was change my svc

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All I wanted to do was change my svc

I spent 8 hours on the phone trying to change my service and I still had services added to my bill that I did not want or ask for. Five times I was hung up on and my changes were not completed. Can some one please help me?
Official Employee

Re: All I wanted to do was change my svc

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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