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Advanced Billing?

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Advanced Billing?

So, Comcast bills a month in advance, right? Then How come if you fall behind 30, they count it as 60 days. BUT if you are paying your bills on time, it is counted as being on time and not paid ahead? And if I pay my bill on time, if I cancel my service will I get the 30 days ahead that I paid back?

Official Employee

Re: Advanced Billing?

Hi coetty, 

 

A customer’s cycle date is based on the installation date. Cycle billing is designed to ensure that after the first bill, the customer will always be billed for exactly 30 Days of regular service. Customers are billed from the day of installation through the following month. For example, a customer who is installed on the 4th will be billed from the 4th to the 3rd. If/when customers cancel, the final bill will include the prorated amount (credit amount) for the current billing cycle.