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Account paid in full but haven't sent info to collections agency

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Account paid in full but haven't sent info to collections agency

I paid my final bill online in my xfinity account. I was told to wait 5 days when I called xfinity for them to submit info to collections agency. When I call and log into my collections account they still show a balance on their end. But I have confirmation of the payment from xfinity. What is the next step to closing my collection account?

Official Employee

Re: Account paid in full but haven't sent info to collections agency

Hi @BBaug706

 

I've replied to your private message. In the future, please refrain from reaching out directly through private message to ensure each customer is helped on a first come first serve order. Chat with you soon!