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Account issues

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Account issues

i currently cant use the live chat and there is no email to contact customer support. my account number is wrong and so is my service location. i moved two months ago and have been getting service and paid my bill recently but when i went in to check this months bill all the information was wrong and i need to fix it and check my account status and reset my modum.

Official Employee

Re: Account issues

Hi @anthonyberrios


Thanks for reaching out. I can help get down to the bottom of this. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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