Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I haven't been able to access my account. It's been a few days now and I still get the "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time" message. I've tried rebooting my modem and I've tried to open my account with three different web browsers. No luck. Can someone help me out here?
It's a known issue, still being worked on. Some info here: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-sign-into-My-Account/m-p/3098...