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Account Shows "Up To 60 Mbps" but am paying for "Up to 150 Mbps"

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Account Shows "Up To 60 Mbps" but am paying for "Up to 150 Mbps"

I just noticed in my XFinity account that in 1 place, it says that I am paying for Internet "up to 60 Mbps" and in another place, I am paying for Internet "up to 150 Mbps". I would like to have someone contact me ASAP about this. I tried chatting with a rep but of course, they couldn't access the page I am seeing and the chatroom doesn't allow for file uploads so I couldn't provide a screenshot.

Comcast - Showing Up to 60 Mbps (desktop 1).PNG
Official Employee

Re: Account Shows "Up To 60 Mbps" but am paying for "Up to 150 Mbps"

 

doby53281, let's confirm your provisioned speeds. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Account Shows "Up To 60 Mbps" but am paying for "Up to 150 Mbps"

 

doby53281, I sent the details of your account provisioning in private message. Post again if you need anything else. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!