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I just noticed in my XFinity account that in 1 place, it says that I am paying for Internet "up to 60 Mbps" and in another place, I am paying for Internet "up to 150 Mbps". I would like to have someone contact me ASAP about this. I tried chatting with a rep but of course, they couldn't access the page I am seeing and the chatroom doesn't allow for file uploads so I couldn't provide a screenshot.
Solved! Go to Solution.
doby53281, let's confirm your provisioned speeds. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.
doby53281, I sent the details of your account provisioning in private message. Post again if you need anything else.