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Account Issues

I signed up for the Internet Essentials program, the process took forever. I also had the WiFi hotspot app installed on my phone and had purchased a on demand pass a week or two before my services could be started/installed. Now whenever I log into my account and click the link for PAY/VIEW my bill/account, the webpage automatically reroutes to the www.wifiondemand.xfinity.com page. I cannot view my bill online, I do not receive my bill in my email but now I have received an overdue email stating my account is past due. How am I supposed to know what services I'm being charged for or anything of the sort if I cannot even manage my account since the page automatically reroutes and all I can see are the passes that I purchased before I got my services. I contacted customer service and the lady I spoke with did not seem to understand the problem. I cannot even update my phone number associated with my account
Official Employee

Re: Account Issues

Hi @Bmwiltberger

 

If you need to speak with someone about a WiFi Pass, please call 1-866-489-0919. If you need to speak with someone regarding Internet Essentials, please call 1-855-846-8376.

 

As for the issues you are experiencing with logging into your account, there is currently a known national issue that is causing customers not to be able to log in with the MyAccount App and the online portal. We don't have an exact ETA at this time. 


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