Community Forum

Accidently Ordered a Rental Movie

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Accidently Ordered a Rental Movie

My Autistic grand daughter some how got into the movies section and ordered Hotel Transylvania. You can see there were only a few minutes before we realized that the movie was a rental. Is there anything you can do or am I stuck paying for it.

Gold Problem Solver

Re: Accidently Ordered a Rental Movie

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Accidently Ordered a Rental Movie

Hi CROWD, I can review this on my side for you and credit accordingly.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you