Community Forum
Top

$70 Residential Trouble Call Charge

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

lpascoe
Regular Visitor
‎06-23-2018 09:07 AM

$70 Residential Trouble Call Charge

I recently experienced trouble with my cable TV service and called into tech support. The rep on the phone couldn't resolve the issue. We scheduled an in-home service tech appointment. The tech arrived and was able to resolve the issue, but now I'm now looking at my current bill and have some real concerns about this hidden undisclosed fee. A $70 charge for the Residential Trouble Call. This charge was never disclosed to me nor agreed upon, not online, on the phone, or in person with the tech. I did some digging in the online forums and saw several cases of this charge being reversed. I would like the same as I was never informed of this charge and the network outage was an issue with the Comcast signal.

 

Thank you for your time.

0 Likes
Nerdburg
Expert
‎06-23-2018 09:25 AM

Re: $70 Residential Trouble Call Charge

@lpascoe

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
lpascoe
Regular Visitor
‎06-23-2018 09:26 AM

Re: $70 Residential Trouble Call Charge

Thank you @nerdburg Smiley Happy

0 Likes
ComcastKenF
Official Employee
‎06-23-2018 04:07 PM

Re: $70 Residential Trouble Call Charge

lpascoe, if the service issue was on our end, then this was a billing error which I will correct. Please send me a private message with your full name, address and phone number tied to your residential services for help. Just click my name and then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
lpascoe
Regular Visitor
‎06-24-2018 11:22 PM

Re: $70 Residential Trouble Call Charge

Done. Many thanks.

0 Likes
ComcastKenF
Official Employee
‎06-26-2018 11:42 AM

Re: $70 Residential Trouble Call Charge

Done. Many thanks.

got it.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Visit Our Help Communities