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I have had service outage problems several times over the past 6 months. Each time it has been due to the connection on the exterior of my home ( which I have no control) I have never been charged a service fee for a problem on the exterior of my home until now. Each time I was told by the customer service person there would only be a charge should it be a problem inside the home. The technician put a cover box over the connection this time because he said it should be protected from the rain etc. I called customer service and was told there is a fee no matter what because it is located on my property( huh?). I asked that the charge be removed and he refused. I asked to speak to a supervisor and multiple times I was told no one was available and that he would have someone call me. I have no confidence this will happen. What is up with Comcast! Can someone help?
Hi @Gn9160. I can assist with reviewing your account for the technician visit your were billed for. Please send me a private message and include your full name, service address, and account number so I can assist you.