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$60 one time installation fee pops up again (supposed to free) and no 5$ discount?

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$60 one time installation fee pops up again (supposed to free) and no 5$ discount?

When I was at the xfinity store signing up for internet in November the saleperson explicity told me there would be no installation fee for my first installation since it was just the initial installation.  This was back in november and as I expected the installation fee for november (payment due dec 1) went away.  However, December rolls along and the $60 installation fee (due Jan 1) pops back up again!  I call customer support and of course they have no clue what is going on.  I think somebody did not get the memo that the installation fee was supposed to be free.

 

In addition to this, I didn't get the $5/mo discount I was promised for signing up for paperless billing and automatic deposit.

 

I am extremely frustrated and if these issues do no get solved I may have to do some research on my other options for internet providers.

Expert

Re: $60 one time installation fee pops up again (supposed to free) and no 5$ discount?


alrumill wrote:

When I was at the xfinity store signing up for internet in November the saleperson explicity told me there would be no installation fee for my first installation since it was just the initial installation.  This was back in november and as I expected the installation fee for november (payment due dec 1) went away.  However, December rolls along and the $60 installation fee (due Jan 1) pops back up again!  I call customer support and of course they have no clue what is going on.  I think somebody did not get the memo that the installation fee was supposed to be free.

 

In addition to this, I didn't get the $5/mo discount I was promised for signing up for paperless billing and automatic deposit.

 

I am extremely frustrated and if these issues do no get solved I may have to do some research on my other options for internet providers.


That discount won't show up until your second bill.

 

As far as installation goes, what did they do inside your house?



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Regular Visitor

Re: $60 one time installation fee pops up again (supposed to free) and no 5$ discount?

This is my 2nd bill.

 

As far as the service goes, they did do some rewiring around the house.  I was still told that the service would be free however.  There was a temporary service charge that showed up on my 1st bill and that went away as the saleperson said, but for some reason it is showing up on my 2nd bill now.

Official Employee

Re: $60 one time installation fee pops up again (supposed to free) and no 5$ discount?

Hi alrumill, I can review this charge on your bill for you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you

Official Employee

Re: $60 one time installation fee pops up again (supposed to free) and no 5$ discount?

Hi alrumill, thank you for working with me via private message.  Please let me know if you have any questions or concerns in the future.

 

Thank you