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$60 Tech charge

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$60 Tech charge

Since I've had comcast had issues with sound on TV farthest from Modem. Had numerous tech vist. Even switch to wireless box. Still an issue. Called service and they scheduled tech visit. Nothing said about being charged. Tech advised HDMI cable was bad ( comcast part ). Sound was good for 2 days now back to bad. Just got bill and comcast charged $60 for tech visit to replace there part. Argued with support for awhile to no avail. How do you charge for service to fix your supplied equipment that goes bad? Now I have to listen sound drop out till I can dump this company when contracts up. New they were bad, should have listened.

Expert

Re: $60 Tech charge

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.


The Forums stick this horrible banner after all my posts automatically. I'm sorry.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: $60 Tech charge

 

Hello geocool, I am happy to address your service/billing concerns. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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