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$60 Service Charge

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$60 Service Charge

I recently signed up for internet service. Purchased my own modem and did the self install. After an over the phone technician couldn’t not reach my modem a service tech was sent out to fix my problem. The service tech found that the cable from the pole needed to be replaced. Why am I being charged with an in home service installation of $60 when it’s the cable coming to the house was the problem.
Official Employee

Re: $60 Service Charge

Hello Joshuakdunn1, I can look into this for you and verify if the charge is valid. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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