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60 Dollar installation fee?!?!

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60 Dollar installation fee?!?!

 

 I was told that I would have my installation fee waived.... and now here we are. I have my bill for a 60 dollar installation fee. 
I have called now 3 times addressing this fee, and they are telling me that they will give me 30 dollars off that fee.  So I will end up owing them 30. I am thankful that they would offer that 30 dollars off, but the issue is that I was told this fee of 60 dollars would be waived. This is not right.
 
 
Official Employee

Re: 60 Dollar installation fee?!?!

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.