Community Forum

6 hrs with 4 agents saying I'm correct but no results after 1 yr

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

6 hrs with 4 agents saying I'm correct but no results after 1 yr

On 08/07/17 all equipment associated with Comcast residential account was returned and the account closed. I was due a refund of $30.63 since the account was closed and equipment returned before the next billing cycle. Comcast continued to bill the account number for an additional three months. The nearly $240 dollars billed in error was turned in to a collection agency. I have spoken to 4 Comcast agents on the phone, spend nearly 6 hours of my time to clear this issue up. A “ticket” was initiated on 12/21/17, which should have resulted in a “PIF Letter,” (Paid in Full) a necessary part of the process to clear and close this issue with the collection agency and Comcast. I have sent certified, return receipt letters to the collection agency and gotten numerous promises from Comcast agents that the issue will be resolved. Nothing has happened. It has been 3 weeks short of a year that I have been dealing with this. I have my last bills, the receipt from the Comcast store showing that all my equipment was returned. The Comcast agents have assured me that I will receive my refund and the collection issue will be resolved. It's been a year. Nothing has been done.
Official Employee

Re: 6 hrs with 4 agents saying I'm correct but no results after 1 yr

Hi bkler, thank you for reaching out and I can help research this further for you.  Could you please send me a private message with your full name and phone number?


Thank you 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!