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$59.99 Professional Install Charge

New Poster

$59.99 Professional Install Charge

I just signed up with Xfinity.  I purchased my own modem and router.  I then signed up for Xfinity Internet.  I then activated my internet without any specialists coming to my new apartment.

 

I have a $59.99 'Professional Install' charge on my first bill.  I spoke with several people over the phone at Xfinity and every single one ASSURED me there would be no installation charge.  And yet here I am, I was e-mailed my first bill and there is the charge.

 

I am extremely displeased with this situation and I would very much appreciate a speedy resolution.

 

Thank you.

Official Employee

Re: $59.99 Professional Install Charge

Thank you for reaching out to us and I would like to look into this for you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: $59.99 Professional Install Charge

Wow how many people are having this issue? Please look at my posts and you will see that customer service is deliberately sending techs to "cut the connection" to the main box for people that cancel there service with them! That means every DIY Install is a scam and they end up charging you $60 anyway because of wiring outside of a person's home is disconnected! That customer service authorizes them selves! Theres a reason why there the worst in customer satisfaction..
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