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$500 gift card

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Regular Visitor

$500 gift card

I got 2 new iphones back in Oct, 2017 under the $500 Visa Gift Card promotion. I've been calling since Feb. about not receiving it the mail. The response I got, including the most recent one last week that says "Pending Fulfillment Eligibility" ref#04603913. I've been an xfinity internet/TV/cell waaay past the 18-week requirement. Can anyone help here? It's been super frustrating. 

Regular Visitor

Re: $500 gift card

I believe that if I had not saved all screenshots when I ordered Comcast Bundle, I would have never received my $300 Visa card.  It still took about a year to get it, as they kept saying I was not eligible due to something vague.  I can't remember what it was, however.  Keep emailing them and harass them--ask for a supervisor's email address and call the main Comcast number--corporate.215-583-8078 and ask what exactly you need to complete their ridiculous requests for info from you.

Official Employee

Re: $500 gift card

Hi shyrush3, I can review this further for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: $500 gift card

Hi shytush3, thank you for working with me in private message and glad I could assist you with your prepaid card.  Please reach out if you have any questions in the future.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: $500 gift card

Hi Shyrush3, thank you for working with me through private message and glad I could help track this down for you.  Please reach out if you have any questions in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!