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Attempt to resolve:
Phone call with Lasandra from Home Security Department on 1/29/2018 at 6:13pm. Was informed that I had to keep at least one xfinity service for 24 months or be penalized even if I moved and xfinity couldn’t provide service.
Early penalty fees should be dropped:
Hello, if the ETF is for Home Security, there would be a contract. I would reach out to this department "855-484-1472" and see if they can send you a copy of your contract.