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$5 credit for auto-pay/eco-billing . . where is it?

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$5 credit for auto-pay/eco-billing . . where is it?

I have been a Comcast customer for years and my bill keeps going up for less service.  I do what I can to whittle it down since I'm on a limited income.  The $5 credit for auto-pay/eco-billing has been promised and promised, but I've yet to ever see it.  What's going on?  Is it only offered to certain select customers?