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Hi, I posted the following info in December last year, about turning on autopay and ecobill on my account and yet, not receiving a discount. One of the forum members pointed out that the discount will show up on the second bill and one of the Comcast employees, ComcastShane, offered to assist if needed.
Well, I just received a second bill today, and the discount has not shown up yet. I do not have the privilege to private message ComcastShane. I appreciate it if you someone can help me out. Thanks a lot.
"I had Comcast for 2 years now, I always have autopay but I did not have Ecobill turned on, so I did not receive any discount. Thats my bet. Anyways, I signed up for another 2 years contact in Nov, 2017, and the agent told me to turn on the EcoBill to receive $10 discount. I turned it on right away but the discount was not reflected on the my latest bill. I don't know if the agent forget to process it or I missed a step. I did not receive the phyical bill in mail this month, so I think I did it correctly. Appreciate it if someone can point me to the right direction. Thanks.
The discount, which is now $5 for both autopay and ecobill, will show up on the second bill after turning those on."
Solved! Go to Solution.
Hi tmac6767, I can review these discounts on your bill for you. Please send me a private message with your account information (your name, address and account number).
ComcastPhill, I have been receiving the discount, thanks for pointing it out. Appreciate it. Consider case closed. Thanks.
Hi tmac6767, glad I was able to assist. Please reach back out if you have any concerns in the future.