Community Forum

4K XG1v4 Box re-sets/shuts off frequently

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community


4K XG1v4 Box re-sets/shuts off frequently

I received an AR AX014ANM by mail a couple of months ago. It worked perfectly until the last 2-3 weeks where it'll randomly shut down entirely or go through a reboot. This sometimes happens once ever few days to every few minutes.


When it goes down completely, I wiggle the power cord where it enters the unit and it sometimes resets. 


Anyone have any suggestions or should I just try to do a swap? Thanks.