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350 Feet from the road

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New Poster

350 Feet from the road

I just moved to a new address. It seems as though when I put my address in Comcast, it says there is no service. Although 2 doors down does. Is it possible to get a tech to come out and survey to see if service truly cannot be provided? I understand there are distance issues, but that amplifiers can help aleviate those. Has anyone experienced this? 

New Poster

Re: 350 Feet from the road

Can anyone help with my ticket #044582110? I was told they did a "doorstep survey" although no one came on my property. I saw a van go to my neighbor's house, but not mine. My property is the last one where the electrical and phone poles are, which I would think would be a good place to do a drop. Any help or suggestions would be great!

Official Employee

Re: 350 Feet from the road

Hi paguske,  thank you for reaching out here in the forums and I can assist reviewing your ticket.  Could you please send me a private message with your account information (name on account, address and account number).

 

Thank you


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