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30+ years loyal customer needs lower monthly bill

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30+ years loyal customer needs lower monthly bill

I am a customer who has been loyal to comcast/xfinity for over 30 years.  I do not feel that the same loyalty has been shown in return.  My bill increases constantly, even when I have made NO changes, and information/ads say things like “your speed is increasing for free,” but it’s not free...because my bill has increased...$1 here, $1 there...and suddenly my bill is $15 higher than it was last month!?!  Year after year, in order to keep my monthly bill at a manageable cost, I am forced to “renegotiate” for some special or promotion.  Here’s the thing...I don’t want anymore channels, faster speed, or anything else extra!  I just want decent internet speed and a few channels.  I am more than willing to pay a fair price for these services, but it doesn’t seem fair that  I have to work so hard to make that happen.  I’m very tired!  If you can help, please let me know.

Official Employee

Re: 30+ years loyal customer needs lowere monthly bill

Hello Vfmason. We appreciate your loyalty as our customer and we appreciate your business. Regarding promotional discounted offers, we offer an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. I can assist with a review of lower priced offers available to your account. I'll just need to access your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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