Community Forum

30 days trial

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

30 days trial

It took Comcast over a month to install their equipment. 

I spoke to Comcast over 20 times to get service.

I made over 10 different installation requests for service.

3 service calls were no-shows by the technician which I received credit for.

Comcast sent the wrong technician on 6 calls.

 

I ordered on 7/14/17 and services were actually started on 8/12/17.

I contacted Comcast on 8/14/17 when service was working. I spoke to Alec. He stated that he would change the start date for the 30 day free trial.

 

On 8/29/17 I cancelled the services. It still did not work correctly.

I returned the equipment on 8/29/17. The UPS tracking stated that the equipment was delivered on 8/30/17

I then received a bill from Comcast on 9/7/17.

I contacted Comcast 9/8/17 and spoke to Alexandria. She stated that she zeroed the bill and to ignore this bill. It will be taken care of and I'll get an email with the credit amount.

I then received another bill in an email with late charges.

I called again on 9/8/17 and spoke to Stephanie. She did not have authority to change the bill but she opened a dispute ticket and someone would contact me in 2 days.

No contact occurred.

I have received multiple phone calls from Comcast to pay my bill.

I attempted to contact Comcast on 9/16/17 and was put on hold for waited 28 minutes. I hung up. 

On 9/18/17 I again attempted to contact Comcast and again put on hold. I waited for 33 minutes and hung up.

 

I do not owe Comcast anything.

The delays in start of service were caused by Comcast sending the wrong technician and/or the technician did not show causing a reschedule.

The previous rep's obvioulsy did nothing as well even though they stated they did.

This will be my last attempt to resolve this billing issue.  

 

Official Employee

Re: 30 days trial

Hi Bobbers1. We apologize for the inconvenience of everything. I can help review the account and help get everything buttoned up for you. Please send me a private message and include your full name, service address, and account number so I can assist you.