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24hour outage

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24hour outage

Seeking NEW update for outage since it’s been 24hours long
New Poster

Re: 24hour outage

I also have been out since 11pm last night-with no reason-texted out to comcast-no issues in area supposedly, restarted modem checked connection-still nothing-bill isn’t due for 2 weeks. frustrating

Re: 24hour outage

what city & state?



Whats the modem stats page say ? please state modem model

Official Employee

Re: 24hour outage


Hello Janice27, I apologize for the disruption in your services. It does look like we are doing some work in your area. We are working to get this cleared up as quickly as possible. Would you like me to get you set up for a text alert to update you once the issue has been resolved?



@ChrCookson, I can assist you with an update as well. Please reach back out to me here if you need any further assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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