Community Forum

$200 visa

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

$200 visa

So I was told when I signed up that I would get a $200 visa card for keeping service so long and being on the contract, and then all of a sudden when I am checking in months later I am told I am not eligible because I did not sign up for xfinity mobile, but I was never told this upfront with the person I talked to. And at this point I was "disqualified" though I think comcast did this on purpose to avoid giving the gift cards, maybe to other people how can we resolve this?

Official Employee

Re: $200 visa

Hi vetock, 


I can take a deeper look into this to see if there's something we can do to fix this. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!