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20 year comcast customer

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20 year comcast customer

Subject: 20 year customer

My husband and I have been comcast/xfinity customers for 20 years. I cant even find an email address to file a complaint regarding our poor service.


I went to my local comcast office on Cortaro and called the 800 # to try to lower my monthly bill to be competitive with other companies. I was told at the local office that they could not help me at all, I would have to call the 800 #, I asked what would happen if I reduced my bundle to two services. She said I would have to pay steep cancellation fees and I would be charged full price for the two services with no discounts available( $90 a month just for internet). I was told that I re-upped for a 2 year contract in October of 2017, which I do not remember doing nor do I see any significant discount on my bill to reflect why I would re-up for 2 years. 




When I called the 800#, I spoke to a retention specialist. She did offer to lower my bill down to $192 a month, by reducing my services for the most part. In order to get this price I was told I would have a new 2 year contract but the price was only locked for 12 months. This price is not competitive with the market. It is a perpetual cycle that you get customers in by only commiting to a price for a year but requiring us to sign up for 2 years. Then we can call back  when the one year price is up and start the whole cycle again. It is a scam. Xfinity/Comcast does not care about long term loyal customers. You will not even of offer a 20 year customer the same deal that you would offer a person calling for the first time. Long term customers should be coveted by your company and appreciation shown for our loyalty. But your company does the exact opposite. 


You have turned a longterm loyal customer into a disatified customer. This type of business practice will hurt your company in the long run. 



Official Employee

Re: 20 year comcast customer

Hi arizonaallens, thank you for reaching out. Based on what you wrote above some information you were told was wrong,  if you wanted to downgrade your services to only 2  you would not incur an Early Termination Fee.  I can review current promotions I have available with you,  Please send me a private message with your account information (your name, address and account number). 


Thank you