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Chat doesn't work and I know it's impossible to get thru to a live person on the phone. Anyway, I noticed a magical $20 increase in my bill this month. I'm paying $70/month for 150mbps service. For some reason I have a $20 charge for Extreme 150. What is this and why? This is ridiculous! Someone from customer retention needs to contact me.
Sudden increases in fees are usually at the end of a promotional/ discount period. Discounted pricing only lasts for a limited period of time and does eventually shift to Everyday Price. We offer customers an introductory discounted rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. I can assist with a review of lower-priced offers that may be available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.