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mUrmaid1
New Poster
‎03-16-2018 02:45 PM

2 accounts

I have 2 accounts. 1 is my primary which I have on my xfinity app. The other is our vacation home which I don’t have on my app but need it because it seems there is always problems there. Both billing addresses are the same(primary). And I am
The primary account holder. How do i get our vacation home on my xfinity app as well so that i can see what boxes are working as well as having the ability to reset the boxes when needed. I can’t be the only one wondering this. Technology has become so advanced that this has to be possible without having to create another username and password to remember.
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Rustyben
Expert
‎03-16-2018 08:53 PM

Re: 2 accounts

@mUrmaid1 wrote:
I have 2 accounts. 1 is my primary which I have on my xfinity app. The other is our vacation home which I don’t have on my app but need it because it seems there is always problems there. Both billing addresses are the same(primary). And I am
The primary account holder. How do i get our vacation home on my xfinity app as well so that i can see what boxes are working as well as having the ability to reset the boxes when needed. I can’t be the only one wondering this. Technology has become so advanced that this has to be possible without having to create another username and password to remember.

I moved your post to the customer service area of the forum. you should get a reply shortly.



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ComcastJoeTru
Official Employee
‎03-18-2018 04:29 PM

Re: 2 accounts

Hi mUrmaid1. Account Management via the XFINITY My Account app or My Account on our web portal, must be done with a unique primary username / email address per account. We currently do not support multi-account management with a single username. 

 

Please let us know if you have any other questions. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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