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2 accounts

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2 accounts

I have 2 accounts. 1 is my primary which I have on my xfinity app. The other is our vacation home which I don’t have on my app but need it because it seems there is always problems there. Both billing addresses are the same(primary). And I am
The primary account holder. How do i get our vacation home on my xfinity app as well so that i can see what boxes are working as well as having the ability to reset the boxes when needed. I can’t be the only one wondering this. Technology has become so advanced that this has to be possible without having to create another username and password to remember.
Expert

Re: 2 accounts


@mUrmaid1 wrote:
I have 2 accounts. 1 is my primary which I have on my xfinity app. The other is our vacation home which I don’t have on my app but need it because it seems there is always problems there. Both billing addresses are the same(primary). And I am
The primary account holder. How do i get our vacation home on my xfinity app as well so that i can see what boxes are working as well as having the ability to reset the boxes when needed. I can’t be the only one wondering this. Technology has become so advanced that this has to be possible without having to create another username and password to remember.

I moved your post to the customer service area of the forum. you should get a reply shortly.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: 2 accounts

Hi mUrmaid1. Account Management via the XFINITY My Account app or My Account on our web portal, must be done with a unique primary username / email address per account. We currently do not support multi-account management with a single username. 

 

Please let us know if you have any other questions. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!